General Information

Our #1 goal is to accommodate our customers to the best of our ability. We strive to give each and every customer a great experience and amazing customer service. Below you will find all information in regards to Shipping, Returns, Damaged Items, etc. 

Exchanges, Returns and Refunds

We are here to make Exchange's, Return's, and Refund's as easy as possible! Please read all information carefully. Please know our policy is clearly marked and you do agree to it when you purchase on our website.

Returns:

Our policy lasts 14 days from the day you receive your items. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or in store credit. We do not offer refunds. The only time a refund is offered is if the error is on our part, The Vintage Twine or if an order is canceled BEFORE it is shipped (see refunds). Shipping cost will not be refunded.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange and/or in store credit.
If you are approved, then your return will be processed and your exchange mailed immediately (see our Shipping Policy for more information) or your in store credit issued asap.

Any items on sale are FINAL SALE. No returns/refunds/exchanges will be granted.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a in store credit for the value of your return. Once the returned item is received, we will apply an in store credit to your account.

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange or in store credit, the cost of return shipping will be deducted from your refund. If your item is defective when you receive it, you will NOT receive the shipping in your store credit. Shipping cost's are non refundable, we will NOT make any exceptions. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping a returned item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible if we do not receive your returned items. 

To return your product, you should mail your product to: The Vintage Twine, 1759 Collins Rd, GILLETTE WY 82716, United States  

Exchanges:

We only exchange and/or replace items if they are defective or damaged. You only have 14 days from the time of receiving the defective or damaged item to make a claim and receive an exchange. We will not exchange an item if you make a claim after the 14 day period. If you need to exchange it for the same item, send us an email at thevintagetwine@gmail.com and send your item to: The Vintage Twine, 1759 Collins Rd, GILLETTE WY 82716, United States. 

**Please note: We WILL NOT refund shipping on a damaged/defective item under any circumstances due to the face that we offer a Shipping Insurance at checkout. See Shipping Insurance section below for more information.

Late or missing exchanges/returns (if applicable) 
Please allow 5-7 Business days for the process of an exchange/in store credit. This is AFTER we receive the product. If you have not received an email from us within that time frame, please contact us at thevintagetwine@gmail.com.

Refunds:

Once an item is purchase, a refund will only be issued if the order is canceled BEFORE it is shipped. You can not cancel an order if the item has been shipped already. You will be charged a 3% refund fee due to credit card processing fees that we acquired when you placed your order. The 3% will be taken off of the amount refunded back to your method of payment. All refunds, once completed on our end, are put back on your method of payment at the bank's timeline of processing refunds. This is the only time that refunds are offered. Gift Cards and Sale Items are non refundable.

Late or missing refunds (if applicable):
Please allow 5-7 Business days for the process of an exchange/in store credit. This is AFTER we receive the product. If you have not received an email from us within that time frame, please contact us at thevintagetwine@gmail.com.

Sale items (if applicable):
Only regular priced items may be exchanged or receive in store credit, unfortunately sale items cannot be refunded. Sale items are final sales.

Shipping for Returns/Exchanges:

To return your product, you should mail your product to: The Vintage Twine, 1759 Collins Rd, GILLETTE WY 82716, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a exchange or in store credit, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Disclaimer:

Please note that once your package is in the hands of USPS/UPS it is out of our control as to when you will actually receive the package(s). Please know, we do all we can here at The Vintage Twine to get your package prepared for shipping as quickly as possible, especially during the holiday season. 

We are NOT responsible for lost or stolen packages under any circumstance. If package is marked “delivered” but you have not received you will need to make a claim with USPS or USP (depending on who package was shipped with). You will be financially responsible to replace the items (if you so choose), but The Vintage Twine will not replace the items.

If your item has taken longer to be delivered than you think necessary (or what USPS/UPS says it will take) we are not able to do anything. You will need to deal with USPS/UPS directly.  

Live Sales:

All items purchased during a live sale are invoiced the next day between 10 AM and 12 PM via email. You have 24 hours to pay your invoice. All items will be available for pickup after 12 PM next business day. All items being shipped will ship the following shipping day (Tuesday or Thursday, see Shipping Information). Not only will you receive an email saying your items are ready for pickup, you will be tagged on the Facebook Live Sale when invoices have been sent. If you have not seen your invoice, email us at www.thevintagetwine.com.

Conditions:

The Vintage Twine have the right to refuse service and orders as we see necessary.

Free gifts with purchase are while supplies last.

Discount Codes have an expiration date/time (we will stick to the expiration date/time). All codes are in Mountain Time.

Facebook and Instagram winners must have liked our page (Facebook) or be following us (Instagram). All giveaway items are at the discretion of The Vintage Twine and will be determined by the items in stock. Giveaways DO NOT REQUIRE A PURCHASE!

We are a paperless company and do not provide an invoice slip with your package. Please make sure to keep your email confirmation until you receive your items.

Packaging Material is recycled from items we receive from our vendors. We do reuse packaging material.

All sale items are FINAL. We will not accept any Exchanges, Return's, or Refunds for Sale items and/or Gift Cards.

You may not purchase a Gift Card with another Gift Card.

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