We know how excited you are to be receiving your package, and we can't wait for you to get it either! Please know that we strive to provide fast, quality shipping for you, so that you get your goodies sooner rather than later!
General Shipping Information:
All items ship within 3-5 business days (holidays will affect this as well as any incoming pre-orders), we do not count the weekend as a business day. We ship two days per week, Tuesdays and Thursdays. If you happen to order on a Tuesday or Thursday, your order will not ship until the next shipping day. Shipping cost's are broken down by order total. Orders total of $49.99 and under is $9.99. Orders total from $50 to $149.99 are $12.99. Orders over $150.00 are $15.99. Some items can not be shipped so if you purchase an item that is not able to be shipped (see note below), you will be issued a refund back to your original payment method. We do strive to be able to ship at least 90% of all in stock items, because we know that the larger pieces are sometimes the best finds!
*Please note, some items are only available for local pickup due to size and weight of item. Please read product name and descriptions on all items if you are unsure on what items cannot be shipped. If the item CAN’T be shipped, the product name and description will say so! If you purchase an item that can not be shipped, you will be sent a refund (read refunds and exchanges below).
Double check your shipping address! If items are sent to the wrong address, due to you inputting the incorrect information, items are at the cost of you. If items are sent back to The Vintage Twine, you will be responsible for the cost of shipping the items again. If you inputted the incorrect address, and you catch it before your item ships, email us (firstname.lastname@example.org) and we will ensure your item ships to the correct address. This ONLY stands, if you catch it BEFORE the items ship!
We do offer shipping insurance called Route. Route Shipping Protection is a separate company that automatically connects all items that you have purchased from The Vintage Twine in a single App! Once you have purchased Route Shipping Protection at checkout (1% of order total), your order is 100% protected and is tracked. If you have any problems with your order in regards to damages, lost package, or stolen package, contact us via email (email@example.com) and we will submit a claim for you! Please include in your email to us your order number and pictures of your damaged package as well as the broken item(s). You can also make a claim by clicking here (you will be redirected to Route's website). At checkout you will have the option to opt out of the shipping insurance. If you choose to opt out of shipping insurance and your items are damaged, lost, or stolen, we will not be able to refund/replace your item under any circumstance. It is the responsibility of the customer to make the claim with Route Insurance for any lost, damaged, or stolen items. The Vintage Twine is not responsible for making any claim on your behalf. If you choose not to make a claim, your items will not be replaced.
Please know we will try to accommodate all shipping request's for the holiday season. We want to make sure that your gifts to your loved one's arrives on time and in excellent condition. Our last day of shipping for holidays such as Thanksgiving and Christmas are announced on our website, so please make sure to check for updates. The time frame will change year to year due to amount of orders being received each day.
Please note that once your package is in the hands of USPS/UPS it is out of our control as to when you will actually receive the package(s). Please know, we do all we can here at The Vintage Twine to get your package prepared for shipping as quickly as possible, especially during the holiday season.
We are NOT responsible for lost or stolen packages under any circumstance. If package is marked “delivered” but you have not received you will need to make a claim with USPS or USP (depending on who package was shipped with). You will be financially responsible to replace the items (if you so choose), but The Vintage Twine will not replace the items.
If your item has taken longer to be delivered than you think necessary (or what USPS/UPS says it will take) we are not able to do anything. You will need to deal with USPS/UPS directly.